Shipping & Delivery

Order Tracking

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow us track the status of your shipment. To track the order, you can visit the clients area

How do I know if my package has shipped and is on its way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution centre, you will receive another email with confirmation of shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution centre. Please allow 24-48 hours from the time you place your order for its status to update in the client area.

My tracking info shows my package was delivered, but i never received it

We know how important your order is! Safe Medical Basics provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but SMB does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, we will contact the shipping carrier to discuss the issue and file a claim with them under the insurance policy.

Do you ship internationally?

YES, Safe medical Basics is proud to service our customers from all over the world! The default pricing on our site is in GBP, the conversion rate depends on your bank or forex company used on the transaction. The site will default GBP on the checkout page.

Delivery times vary from country to country however, in some instances, delivery may be delayed depending on your country’s customs. Safe Medical Basics is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery (covered by FMP Insurance wrapped policy)

Taxes & Duties

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Safe Medical Basics on orders under GBP 10,000.00. (covered by FMP Insurance wrapped policy)

Orders will be processed and shipped within 2 business days of ordering, Anti-bacterial Hand Sanitizer and 75% Alcohol Disinfectant Wipes are shipped within 10 business days.