RETURN AND REFUND POLICY

Our 30 Day Warranty

Safe Medical Basics stands behind all of our products and offers a 30 Day Warranty on all regular and sale priced items, starting from the date of delivery. This means that all exchanges and refunds can be processed within 30 days of receiving your order depending on product. Proof of purchase or receipt of payment may be requested before a transaction can be processed.

Once your return is received we will send you an email notification. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a given number of business days.

Late or Missing Refund Amounts

If you haven’t received a refund yet, first check your bank account again. Then contact us at accounts@safemedicalbasics.com via email, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@safemedicalbasics.com and we will be happy to assist you further.

Exchanges

We offer replacements for any items that may have been received as defective or damaged. If you need to exchange it for the same item, send us an email at contact@safemedicalbasics.com

Shipping Returns

Shipping to return your product, you should first liaise with your account manager to identify best return method, or contact available at returns@safemedicalbasics.com You will be responsible for paying for your own shipping costs for returning your item in the event that goods are not faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over GBP 10,000.00, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.