Cancellation Policy


Cancel part of your order

Safe Medical Basics aim to offer a faultless service to all our customers & we would be grateful if you would be kind enough to share with us the reason why you are considering cancelling your order. We are always striving to improve our service and if you feel we may have not handled your order correctly or you have any other issue that you feel we can improve on in the future then please give us some feedback, so we can address these issues, as we take these matters very seriously.

Our Customer Service Team are able to accept cancellation of items by telephone or email you must contact them by the following email or phone:

Please include in your request the items you wish to cancel and cancellation reason
Please note that your ordered items will stay ‘live’ until authorised by ourselves and an Order Item Cancellation Confirmation Email has been sent to the email address stipulated on your order.

What happens next

Once you have submitted the request, a member of our Support Team will contact you by the end of the following working day to discuss the cancellation of the specified items and confirm or decline your request.


Once the cancellation of the specified items has been approved, the refund details will then be submitted to our finance department for processing, as this is a non-customer facing team all future correspondence regarding your refund must be made by using our team.

All refunds will then be carried out in accordance with the 30,60,90 days outlined in the distance selling regulations, all monies owed will be credited back onto the original account used to make the purchase within 30,60,90 days from receipt of the Part Order Cancellation Request.